[plug] Please help.. i'm desperate

Sun Sep 21 18:13:03 WST 2003

Thanks Garry,
If I have no luck when the guy comes out again this week i'll definitely do
that!

Cheers,
Daniel

----- Original Message ----- 
From: "Garry" <garbuck at westnet.com.au>
To: <plug at plug.linux.org.au>
Sent: Sunday, September 21, 2003 6:09 PM
Subject: Re: [plug] Please help.. i'm desperate

>
> I was having trouble with dial-up dropouts. I got it fixed before I
> coughed the money for ADSL..
>
> This may fix your problem, but it will cost you nothing either way..
>
> Complain to your_phone_company about getting crossed lines sometimes.
> Doesn't happen all the time, but you are pretty sure the other people
> wouldn't like you listening to their calls...
>
> Wait a minute.. Maybe someone else can hear your calls?!!
>
> You are very worried about this, and you complain after every time it
> rains.. Rain is significant. You took a while to work out the
> coicidence... This plays on a Telstra network weak point - they have had
> a large batch of dodgy insulation, and no record where it was used.
>
> Faults are placed on a priority system within Telstra. Every time a
> fault is complained about within a month escalates it's prority, It
> lands on the desk of someone more senior.. Like I said, you are very
> concerned and compain OFTEN..
>
> Eventually, Telstra will find you a new copper pair back to the
> exchange.
>
>
> HTH
>
> Garry.
>
>
>
> On Sun, 21 Sep 2003 17:09:06 +0800
> "Daniel Pearson" <gpearson at iinet.net.au> wrote:
>
> > > "Look, I know we need 1mm gauge wiring here to get the specification
> > > voltages, but that's stuff's expensive. If we go down to 0.5mm,
> > > it'll be fine for voice, and that's all we have to provide proper
> > > service on anyway. If they whine, we just pretend there's no problem
> > > until they go away, or repeatedly test it fine for voice. They
> > > should just be glad they're not on a RIM... hmm, why aren't we using
> > > one of those here anyway? Well, I was on a RIM till they found the
> > > "alternate path" for me 2 months ago.
> >
> > > I'd have to discuss that with my housemates, but it may be possible.
> > > I'd want to borrow the Billion (I assume it can be switched to
> > > behave like a normal ethernet DSL modem?) for the time. Of course,
> > > I'm then quite likely to have to report that the billion is in fact
> > > crap on our line, but that'd tell you something too - wouldn't it?
> > Correct. And by normal DSL modem you mean making it so that the PC can
> > take care of the PPPoE?
> >
> > > Have you tried talking to iiNet and seeing if they can provde a
> > > decent quality DSL modem as a loaner? If you got your initial DSL
> > > modem from them, they may be willing to upgrade you to a better one
> > > if the loaner fixes the problem. That was the arrangement I made
> > > with Westnet - we borrowed the Alcatel, and when it worked we
> > > returned the DSL-300 and paid the difference. iiNet used to supply
> > > Alcatel SpeedTouch Home as standard (when I got DSL at work 2 years
> > > ago) but no doubt the standard has since fallen.
> > I bought the original from Synnex (PC Parts supplier, wholesaler).
> > Already asked about a loaner modem, got a big no in response.
> >
> > > My argument when I went through this with WestNet was the loss of
> > > line sync CAN NOT be a problem with my system. The modem does it
> > > even when there's nothing plugged in, it's an indicator of whether
> > > it can 'see' the remote DSLAM or not.u I also, to placate them,
> > > tried my Win2k laptop on the modem as well as my normal firewall. As
> > > such, the problem HAD to be the modem or phone line. They didn't
> > > want to call in a fault to telstra on the line, as it costs them
> > > hundreds of dollars, so they did us a loaner modem and that did the
> > > trick. The crucial point was that the fault was with their hardware
> > > or with the line, and could not be my gear. Yeh, thats exactly what
> > > I did. Tried my laptop running Windows 2000, to no avail also. I
> > > also explained to both iiNet and Telstra that the PC couldn't be an
> > > issue because they weren't even on and it still wouldn't gain synch.
> >
> > > You should be aware that calling a line fault with Telstra,
> > > specifically about your non-telstra ADSL service, at least used to
> > > incurr'punishment' charge from Telstra to your ISP that the ISP
> > > would pass on to you. It's an incentive to the ISP to make sure it's
> > > customers go away and don't bother Telstra directly over the ISP's
> > > wholesale ADSL service. Conveniently, if you use Telstra ADSL you
> > > can get line issues fixed (ok, have more hope anyway) - what a
> > > surprise. You may be able to force iiNet to call in a fault, but it
> > > probably won't be easy. iiNet has called in a fault twice now, I
> > > believe. I'm just waiting to here back from them. They're fairly
> > > good like that.
> >
> > >  From what you just said about the DSL modems you've tried, I
> > >  wouldn't be surprised you're having problems - at least if there
> > >  are any line quality issues at all. Mark Gaynor's comment about
> > >  "built to a price" comes to mind - if you buy cheap and nasty, you
> > >  may well end up getting what you pay for. Both undoubtedly work
> > >  perfectly in the right environment, but I wouldn't be surprised if
> > >  they fell apart on poorer lines.
> > Yeh.
> >
> > > Then again, for all I know the Billion might have good quality guts
> > > and there might be something else wrong (or your line might just be
> > > unspeakably bad). I'd be amazed if the USB DSL modem was anything
> > > but shoddy, though - yuk.
> > The Dynalink? Heh, yeh. The billion seems to be OK, from all accounts
> > that I have dealt with - but I guess testing at yours would be a good
> > test for it.
> >
> > Cheers,
> > Daniel
> >
> > _______________________________________________
> > plug mailing list
> > plug at plug.linux.org.au
> > http://mail.plug.linux.org.au/cgi-bin/mailman/listinfo/plug
>
>
> -- 
>
> "Rich" is when your software costs less than your pay cheque...
>
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> plug at plug.linux.org.au
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>

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