[plug] Telstra ISDN fee

[Chris Caston]

On Fri, 2005-03-04 at 06:31, Daniel Pearson wrote:
> Yeh,
> A guy at work who lives in Guildford was the same. Couldn't get ADSL, so he 
> signed up for ISDN. A short time later, he mysteriously was able to now get 
> ADSL... funny that :-)
> 
> ISDN was dropped, of no charge and they even let him keep the NT1 modem. 
> ADSL installed, 1.5/256 with Arachnet, static IP, etc. and hes now a happy 
> camper.
> 
> I'd definitely try fight this one if I were you.
> 
> Cheers,
> Daniel

Funny though that sometimes in life (or as I remember in high school and
dealing with parents) if you complain that someone get a benefit that
you didn't that person is more likely to lose the benefit than you are
to gain it. 
> 
> ----- Original Message ----- 
> From: Rob Davies
> To: plug at plug.org.au
> Sent: Thursday, March 03, 2005 5:30 PM
> Subject: Re: [plug] Telstra ISDN fee
> 
> 
> Afternoon,
> This has been a thorn in my side for months.
> 
> Ombudsman response below, I think he has it standardised now?
> 
> On 03 Mar 2005, at 3:23 PM, Leon Brooks wrote:
> 
> > On Thursday 03 March 2005 14:35, Adrian Woodley wrote:
> >> Apparently its a fee to roll a truck to make the change at the
> >> exchange.
> >
> > When we went from ISDN at Mount Claremont (no ADSL right in the middle
> > of Perth!) to ADSL at Duncraig, we were charged no extra to have any
> > ISDN removed from Mount Claremont. I would question that charge, and
> > bounce it off the ombudsman.
> 
> The charge is for the technician to disconnect your service at exchange
> as well at point of connection inclusive of picking up your ISDN box.
> This fee is a discounted rate in reference to Telstra fee structures if
> said technician came to your place of business or abode and did techie
> stuff.
> 
> Now my response was same as Leons what if you disconnect, service no
> longer required. Their is no disconnection fee as long as you are out
> of minimum service requirements ie 6 months I think. But, if you
> require a phone on normal analogue at same address you will be charged
> for a new line. So, the fee is cheaper in this respect.
> 
> For those going with the $125 disconnect to analogue and then
> attempting to get ADSL from other ISP their is no guarantee you will
> receive ADSL, hence you will be up for full reconnection of ISDN if you
> have to go down this path again. But, if you go with Bigpond, Telstra
> will guarantee that you can get ADSL before pulling plug on ISDN and if
> it can not be done they will not disconnect.
> 
> Cheers!
> 
> Rob Davies
> rob at rjdarts.com
> 
> "It is the world which makes known to us our belonging to a
> subject-communtiy, especially the existence in the world of the
> manufactured objects." Sartre.
> 
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