No subject

 A loss of sync indicates a problem with the DSLAM, your line (inside or
outside) or your modem. DSLAMs typically have "shelves" with "cards".
Alcatel DSLAM cards, just for instance, have a capacity of four
connections each. If the card goes bad, at most four customers are
effected. The point being that sync loss outages can be very isolated.
Unlike network outages that tend to effect large numbers of users. Sync
outages are a telco problem, not an ISP problem. If your service
agreement is with the ISP, you will need to contact them, who will in
turn contact the telco.