[plug] Looking for ISP

[Onno Benschop]

Hi Locky,

Just to clarify, my connection is NOT an NBN connection. It's an ISP
point-to-point fixed wireless.

Thank you for the link. It has a massive list of providers which is
excellent. Unfortunately, it appears to only show NBN connections. My
experience with NBN Co has not been great and I've avoided using or
recommending them. To be specific, I've found myself being over promised by
the RSP who then escalated my issues to NBN Co who then refused to deal
with the issue since my connection was "within spec." - ie. faster than
dial-up.

Happy to hear positive experiences from others, but I note that I'm using
this in a business context and support and responsiveness to issues are key
deciders. Since I work from home, I'm also needing to use it for domestic
duties after hours, which often leaves me on a residential plan which
appears to perform well during the day and suffers less degradation than a
business plan after hours, since many business plans I've seen throttle
down after hours - which is when my backups run as well as the typical
household streaming duties.

As for the speeds, it appears that my ISP just unilaterally switched me to
a lower tier and currently appears to want to get away with this. I see a
conversation with the TIO in my future...

o



On Thu, 2 May 2024 at 13:55, LH <lhuck at proton.me> wrote:

> Hiya Onno
>
> I dunno too much about fixed NBN wireless. So here's my two cents lol.
>
> Maybe recently built properties have blocked you line of sight to the
> tower.
>   Can you put your dish/antenna on a long cable and walk around to find
> better reception?
> Or maybe more and more wireless signals in the area are beginning to
> saturate the frequency your on?
>
> If your able to swap to fibre, I'm pretty sure the installation to
> residence is free. Part of the NBN rollout.
>
> This is the site I use to shop for ISPs
>
> https://www.whistleout.com.au/Broadband/Search?data=-1&speed=90&includefeatured=false&contract=0&address=Yokine+WA+6060&customer=Personal
> Some plans include a modem, some don't.
>
> Hope you get your speeds back.
>
> Locky
> On Thursday, May 2nd, 2024 at 12:11 PM, Onno Benschop <onno at itmaze.com.au>
> wrote:
>
> Good afternoon all,
>
> For the past four and a half years I've used NodeOne as my ISP. It's a
> fixed wireless service and my link is line of sight from Yokine to Osborne
> Park.
>
> A while ago NodeOne appears to have been sold to Swoop.
>
> Since then things have gone to pot.
>
> The speed is abysmal, from 250/100 now down to 65/20, support seems
> clueless, yesterday the billing team attempted to bill me using an
> incorrect card expiry date and subsequently threatened me with service
> disconnection.
>
> Their business billing email address bounces, according to their support
> team all the contact details on the NodeOne website are incorrect and it's
> getting to become a thing.
>
> My previous experience was with AussieBB who continued to bounce
> connectivity issues back to NBN Co who bounced them right back to ABB. I
> gave up after a year of banging my head against the wall.
>
> So, I'm paying $110 per month. Who can you recommend?
>
> --
> Onno Benschop
>
> ()/)/)() ..ASCII for Onno..
> |>>? ..EBCDIC for Onno..
> --- -. -. --- ..Morse for Onno..
>
> If you need to know: "What computer should I buy?" http://goo.gl/spsb66
>
> ITmaze - ABN: 56 178 057 063 - ph: 04 1219 8888 - onno at itmaze.com.au
>
>
>

-- 
Onno Benschop

()/)/)()        ..ASCII for Onno..
|>>?            ..EBCDIC for Onno..
--- -. -. ---   ..Morse for Onno..

If you need to know: "What computer should I buy?" http://goo.gl/spsb66

ITmaze   -   ABN: 56 178 057 063   -  ph: 04 1219 8888   -
onno at itmaze.com.au
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