I did ring iisupport early this morning.  They do not have a general
problem as far as they are aware.  The public stats page supports this by
the way with what seems to be a normal number of connections.  The modem
diagnostics show a slightly poor s/n ratio which should have been overcome
by the slower connection speeds I tried.  iinets suggestion is a moulds
test which I will look into tonight (gotta work sometime!)

The support lady (Melinda I think) was knowledgible and courteous and we
went through what I regard as adequate checks for problems.  There is no
argument that I am being disconnected, but all the logs etc point to line
conditions being the problem.  Until I see a number of people having
problems with no resolution or facts that point back to within iinet as my
problem, I cannot see the point on insisting they fix something that seems
outside their control - I have seen people unreasonably insist that the ISP
is the problem and seen them fed a line of bullshit and sidelined because
of this, I would rather have facts to use.

In the meantime, it has just dropped for the third time this morning and
will stay that way until tonight!

BillK

> > On Wed, 13 Feb 2002 21:46, Bill Kenworthy wrote:
> > > The run continues tonight - even when the modem was wound back to 26k !
> > > Currently I am running 44k, and have had 2 drop outs so far at this
> > > speed - normal connect is 48k
> 
> > Try ringing iinet support. When they tell you they are not cutting you
off, 
> > tell them you are looking at your logs, which say they are. 
> 
> But are you sure they are? Logs are fine, but they dont really mean jack
> in regards to iiNet disconnecting you.

