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<TITLE>FW: Mouse Balls</TITLE>
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<P><FONT SIZE=2>-----Original Message-----</FONT>
<BR><FONT SIZE=2>From: Wiltshire, Toni TA </FONT>
<BR><FONT SIZE=2>Sent: Friday, 26 July 2002 9:10 AM</FONT>
<BR><FONT SIZE=2>To: Tom Wiltshire (E-mail); Buckle, Jill JM; Hood, Johanna J; Smith,</FONT>
<BR><FONT SIZE=2>Peter PJ; Michael Kiely (E-mail); Lise (E-mail)</FONT>
<BR><FONT SIZE=2>Subject: Mouse Balls</FONT>
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<P><FONT SIZE=2>I don't know how they wrote this with a straight face.</FONT>
<BR><FONT SIZE=2>This apparently was a real memo sent at a computer</FONT>
<BR><FONT SIZE=2>company to its employees in all seriousness. This memo</FONT>
<BR><FONT SIZE=2>is from an unnamed computer company. It went to all</FONT>
<BR><FONT SIZE=2>field engineers about a computer peripheral problem.</FONT>
<BR><FONT SIZE=2>The author of this memo was quite serious. The</FONT>
<BR><FONT SIZE=2>engineers rolled on the floor! (Especially note last sentence!)</FONT>
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<P><FONT SIZE=2>Mouse balls are now available as FRU (Field</FONT>
<BR><FONT SIZE=2>Replacement Unit.) Therefore, if a mouse fails to</FONT>
<BR><FONT SIZE=2>operate or should it perform erratically, it may need</FONT>
<BR><FONT SIZE=2>a ball replacement.</FONT>
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<P><FONT SIZE=2>Because of the delicate nature of this procedure,</FONT>
<BR><FONT SIZE=2>replacement of mouse balls should only be</FONT>
<BR><FONT SIZE=2>attempted by properly trained personnel. Before proceeding,</FONT>
<BR><FONT SIZE=2>determine the type of mouse balls by examining the</FONT>
<BR><FONT SIZE=2>underside of the mouse. Domestic balls will be</FONT>
<BR><FONT SIZE=2>larger and harder than foreign balls.</FONT>
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<P><FONT SIZE=2>Ball removal procedures differ depending upon the</FONT>
<BR><FONT SIZE=2>manufacture of the mouse. Foreign balls can be</FONT>
<BR><FONT SIZE=2>replaced using the pop-off method. Domestic balls are</FONT>
<BR><FONT SIZE=2>replaced by using the twist-off method.</FONT>
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<P><FONT SIZE=2>Mouse balls are not usually static-sensitive.</FONT>
<BR><FONT SIZE=2>However, excessive handling can result in sudden</FONT>
<BR><FONT SIZE=2>discharge.</FONT>
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<P><FONT SIZE=2>Upon completion of ball replacement, the mouse</FONT>
<BR><FONT SIZE=2>may be used immediately.</FONT>
<BR><FONT SIZE=2>It is recommended that each replacer have a pair</FONT>
<BR><FONT SIZE=2>of spare balls for maintaining optimum customer</FONT>
<BR><FONT SIZE=2>satisfaction.</FONT>
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<P><FONT SIZE=2>Any customer missing his balls should contact the</FONT>
<BR><FONT SIZE=2>local personnel in charge of removing and replacing</FONT>
<BR><FONT SIZE=2>these necessary items.</FONT>
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<P><FONT SIZE=2>EOM </FONT>
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