<div>custom see item for set price.</div> <div>decideds to come back next week</div> <div> </div> <div>next week walk into shop and take item to counter</div> <div>sales staff charge different price</div> <div>customer says that wasnt the price</div> <div>sales staff says sorry that was last week price and there has been an increase since.</div> <div> </div> <div>customer says wasnt aware of new price becuase she already new what the old price was.........</div> <div> </div> <div>lalalala...........<BR><BR><B><I>Walter Hill <regfrem@connect.net.au></I></B> wrote:</div> <BLOCKQUOTE class=replbq style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #1010ff 2px solid">Further info.<BR><BR>I've been with iiNet for a couple of years.<BR><BR>I signed up with them on the basis of 1.5Mb/s if my home phone was<BR>bundled. I signed up.<BR><BR>Late last year I received an email from iiNet saying (i) Line rental is<BR>going up (ii) We'll offset that
by increasing your quota from 2GB -><BR>4GB. Not happy but such is life.<BR><BR>I have just moved into a new house. I arranged to continue with iiNet<BR>and rang to relocate my DSL service. I got Telstra to connect the phone<BR>directly.<BR><BR>I discovered this morning that the 1.5Mb/s plans are now 512kb/s after<BR>trying to find out why my DSL service had slowed down and the VOIP was<BR>breaking up.<BR><BR>I rang iiNet Tech Support and spoke to a techie I then asked to speak to<BR>a supervisor.<BR><BR>He told me this. Last year when iiNet customers were sent emails<BR>informing them of the changes to the plans (speed changes) and given 21<BR>days to bail out. However because I was on a iiNet DSLAM I wasn't told<BR>about the speed changes - only some of the bad news.<BR><BR>When I rang to relocate in early April I wasn't told that then plan I'd<BR>signed up for had changed. The iiNet supervisor told me that I should<BR>have checked iiNet's WWW site and that by
changing their site they had<BR>informed their customers.<BR><BR>I pointed out that if I was a new customer I would have checked the plan<BR>before signing up. But as an existing customer I should have been told,<BR>and that it was unrealistic to expect me the customer, to monitor the<BR>web site of every entity I deal with. Banks, Insurance Companies... I<BR>said that I felt as though I'd been treated like a second class<BR>customer.<BR><BR>I said that if I'd been aware at the time that their plans had changed<BR>I'd have picked a different ISP, unless they'd guarantee me a spot on<BR>their own DSLAM. I also said that their omission constituted being<BR>mislead. On that basis I requested that (i) The relocation fee be<BR>re-credited $99 and (ii) the early disconnect fee be waived $69.<BR><BR>Apparently this is not acceptable to iiNet.<BR><BR><BR><BR>_______________________________________________<BR>PLUG discussion list:
plug@plug.org.au<BR>http://www.plug.org.au/mailman/listinfo/plug<BR>Committee e-mail: committee@plug.linux.org.au<BR></BLOCKQUOTE><BR><p>
<hr size=1><a href="http://us.rd.yahoo.com/mail_us/taglines/postman3/*http://us.rd.yahoo.com/evt=39666/*http://messenger.yahoo.com">Yahoo! Messenger with Voice.</a> PC-to-Phone calls for ridiculously low rates.