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<p>The only security questions asked were <br>
First and last names<span style="color:#1F497D"> (This is 1 Point)</span><br>
Address<span style="color:#1F497D"> (This is 2 Points)</span><br>
Date of Birth<span style="color:#1F497D"> (This is 3 Points)</span><o:p></o:p></p>
<p><span style="color:#1F497D">The thing to note here Luke is that they would have had to verify that the Caller Lind ID matched the numbers on the account – Generally if it’s the DSL number or mobile number this satisfy 3 points of our ID Check system. This
check would only complete if our Caller Application detected a CLID was present and that it matched the account that the ID check was been passed on (it is not something that can be checked or ticked in our widget).<br>
<br>
Have a look in the task notes inside toolbox (all customers have access to their notes written by Customer Service). The first few Fields that are formatted will show things like the Callers Name, and then their ID Check Passed / Failed and with which points
passed.<o:p></o:p></span></p>
<p>Having answered those questions iinet provided the account username and password, a list of linked accounts and passwords for all the things.<o:p></o:p></p>
<p>Does anyone have any suggestions on who to contact to get this fixed?<o:p></o:p></p>
<p><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">As I can see you can ask to have a challenge set or to remove the alternate method of passing the ID check. IE to ask for the account primary password and name of the account
holder. This is fine for some clients however for people that do not know or even want to know their password been asked for it as the primary means of passing the ID check can be infuriating. I have found in my calls that I have taken for iiNet that clients
are more happy / receptive when ID checked using the Name / Address / DOB / Caller Number ID.<o:p></o:p></span></p>
<p><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I work for iiNet in the Hosting department. If you have any questions you would like to raise off the list please email me
<a href="mailto:kdix@staff.iinet.net.au">kdix@staff.iinet.net.au</a><o:p></o:p></span></p>
<p><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Regards,<br>
Krystin Dix<o:p></o:p></span></p>
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