[plug] iinet - was Re: [plug] WASP new dialup phone number pr oblem

[Simon Scott]

	errr, am I the only one thinking 'so, change ISPs'??????

	You obviously dont like em, why persist?



	Regarding the service at iinet, when email takes a number of days to
travel
	through iinet, and, usually a number of hours, with the delays
occuring between
	servers at iinet (ongoing problem, for the last couple of months);
and, no
	support is provided by iinet to its customers; when hundreds (as in
an estimated
	1000-2000) incoming messages are lost by iinet; when incoming email
is bounced
	by iinet, iinet is simply charging for services that it is not
providing, and,
	that it has no interest in providing properly.

	I have taken the appropriate action, within iinet, to try to have
the problems
	resolved, and, basically, iinet has fallen in a heap It just got
bigger than it
	could handle, and, went bad, charging for services that it is unable
to
	provide, such as a reasonably stable email service, that should
transmit email
	messages faster than driving or walking the distance (six hours for
a message to
	get here from Perth, due to delays between the iinet servers, and, a
number of
	days, for some messages).

	To make it all the worse, iinet does not provide support af any
value, to its
	customers; does not acknowledge messages to its support and abuse
addresses,
	and, conceals whether messages are received at these addresses, by
refusing
	return receipt requests at these email addresses, so that, when a
customer
	sends a message, the message is usually either ignored, or, not
received, and,
	iinet conceals which is occurring.

	No, Bill, iinet is not providing value for money. It is simply
charging for
	services that it does not provide.



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