[plug] iinet dialup

[Russell Hobman]

Goodaye, I am having similar problem with the dialup to big pond. I had to
redial four times in a 30 minute period and the longest I was on line was 10
minutes. I thought Telstra said I would stay connected for four hours when I
signed up for a twelve month contract? would this line dropout with Telstra
effect the service from iinet as well. cheers, Russell.

> -----Original Message-----
> From:	Jonathon Bates [SMTP:batesy at batesy.net]
> Sent:	Thursday, February 14, 2002 8:54 AM
> To:	plug at plug.linux.org.au
> Subject:	Re: [plug] iinet dialup
> 
> > On Wed, 13 Feb 2002 21:46, Bill Kenworthy wrote:
> > > The run continues tonight - even when the modem was wound back to 26k
> !
> > > Currently I am running 44k, and have had 2 drop outs so far at this
> > > speed - normal connect is 48k
> 
> > Try ringing iinet support. When they tell you they are not cutting you
> off, 
> > tell them you are looking at your logs, which say they are. 
> 
> But are you sure they are? Logs are fine, but they dont really mean jack
> in regards to iiNet disconnecting you.
> 
> > They don't seem 
> > to get a lot of people who can help themselves on this line. When they
> tell 
> > you to cut your connection, ask for their discount on fees, since you
> are 
> > paying for a possible 56k connection. 
> 
> No your not paying for a 56k connection. Your paying for a connection to
> the internet with the possibility of a v.90 connection.
> iiNet does not garuntee any speed at all, as it is completely out of there
> control.
> 
> > This problem has happened to 
> > individuals before and all you can do is convince them you know what you
> are 
> > talking about, then they will fix it. When this happened to me, despite
> all 
> > their assurances, the problem was at their end and not fixed until after
> the 
> > phone call.
> 
> Simple luck, nothing more nothing less.
> And I should know, I worked there for 2 years as both support and as a CSM
> having to deal with callers lkike you.