[plug] ADSL issue (Arie?)

[Grahame Bowland]

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On Sun, 28 Jul 2002 10:10 pm, Leon Brooks wrote:
> On Sun, 28 Jul 2002 21:40, Richard wrote:
> > The lesson here is, if the brainless nincompoop you get when
> > ringing Telstra says "it can't be done" they are almost always wrong.
> > Just try ringing another number/time and you may get a completely
> > different answer.
>
> ...which also amounts to `it can't be done'. (-:
>
> Sometimes it takes a few tries. I find that sometimes it helps to
> deliberately ring the wrong department, then ask them if they have a name
> in their internal directory for `someone who knows about these things'.
>
> Arie de Vries may know of some other tricks, having until recently worked
> for Telstra.

The one I use at work is to go into the filing cabinet and get a certificate 
of completed work for something recent (eg. a line installation, not 
necessarily related to the problem at hand.) I then ring the number for the 
engineer who did the work. A recent converstaion:

G: oh hi, I'm having some problems with an ISDN service we recently changed 
from Macrolink to Onramp
TE: oh really? I'll have a look at it.

Problem was actually resolved that day; they'd configured it wrongly. This was 
actually fairly amazing; my experience with Telstra recently as a consumer 
has been very bad.

I've been trying to get DSL; the ISP couldn't tell me why it was taking ages 
other than "Telstra haven't got back to us." I asked if I could speak to 
Telstra myself and attempt to get sense out of them. The answer was "if you 
do that telstra charge us $55".

Turns out there are no free ADSL ports in Subiaco exchange, so you're stuffed 
if you're in that area. Why this took > 1 week for telstra to report I have 
no idea...

- -- 
Grahame Bowland  / "If computers get too powerful, we can organise them
                / into a committee -- that will do them in" - Bradley
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