[plug] A new modem needed?

[Craig Foster]

The line may not be faulty... It could have been Telstra upgrading
<fnord>their CMUX to handle ADSL2.</fnord>
Usually D-Link 300 (not 300c or 300+) are the first to notice, then the
NetGear DM602's won't do PPPoE in modem mode - only internal PPPoE client,
then other older models start playing up. (Besides the trusty, rock solid
Alcatel SpeedTouch Home :P )

New connections are extremely susceptible to slightly incorrect settings
too.

Regards,

Craig F.
-----Original Message-----
From: plug-admin at plug.linux.org.au [mailto:plug-admin at plug.linux.org.au] On
Behalf Of Craig Ringer
Sent: Monday, 13 October 2003 9:54 AM
To: plug at plug.linux.org.au
Subject: Re: [plug] A new modem needed?

>>I can relate to this discussion as we are currently trying to get a
Netgear ADSL modem to work (2nd modem) with Swiftel and all we have been
given is the run around about getting a Telstra technican to come out and
test the line and charge you for it.  They have been out twice and verified
that the link is working.  We have a link light on but cannot get any
further.  Followed the manual instructions step by step and even had someone
else try it and still no go.  Yet the response from them is we have this
model and that model and we would send this to you for $$$.  Some ISP's need
to get their act together. At least I can honestly say ours has good
support.

You have a link light only, but no sync light? If the DSL modem can't get
sync, that pretty much spells out LINE IS FAULTY. I guess it's possible that
the modem could be DOA or telstra could've misconnected you to the DSLAM,
though. Anyway, from anybody but Telstra I'd wonder how they could charge
you.

> And for this reason I always have the DSL terminate on my linux box 
> and not the modem, that way you get an excellent set of logs telling 
> you what the issue is and who is responsible.

Indeed. On at least one occasion, I've been one of the first users to inform
iiNet of a problem, and they tend to be a bit confused when you can tell
them /what/ is wrong too. "Looks like your authentication servers are down
or unreachable from Telstra's pppoe servers".
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