[plug] Creating a Wiki experiance ?

[Adrian Woodley]

Senectus . wrote:

>I'm trying to get my workplace to create a knowledge base for the help
>desk and other such troubleshooting experiences.. and I have been
>hearing a lot about "Wiki's" of late..
>
>Does anyone here have any experience in wiki's? 
>Would a wiki be a decent solution for a knowledge base or do you have
>a better solution?
>How difficult are they to setup/ maintain? 
>
>Thanks guys...
>
I've setup two wiki's at the office - a sandbox and a production. All 
the documentation for the office - from IT to business practices - is 
entered into the sandbox wiki. When a section is complete it is reviewed 
by the boss and then moved into the production wiki for general 
consumption. The production wiki is set site-wide read-only. I've 
install a few wiki's while I was deciding which to use and eventually 
settled on usemod-wiki. Its a perl script with a moderate amount of 
features, easy to setup and easy to use. The two main reasons I use 
usemod-wiki is 1) it allows multiple "sites" from the one script, ie 
multiple config files, etc. 2) it has excellent formatting, especially 
the automatic numbering. This is important if your using the wiki for 
business documentation.

As an aside, the boss and I now have a competition - the person who's 
added the least amount of documentation to the wiki in the past week 
buys the beer on friday.

Regards,
Adrian