[plug] Telstra rort

[Trent Lloyd]

apparently if you badger telstra enough you can get a new line thats adsl capable
provided your exchange has ports

On Tue, Jan 27, 2004 at 04:38:26PM +0800, Ben New wrote:
> Hello all,
> 
> I think this might be another case for the ACCC. 
> 
> We are in the process of moving, and found it impossible to determine 
> whether ADSL is available before accepting the lease.  We are now stuck 
> with a 12 month lease on a property which doesn't support ADSL.  The 
> stupid thing is, this place is in Rivervale, not 10km from the centre of 
> Perth.  The story goes like this:
> 
> 1. Lease required before phone connection can take place (I don't think 
> connecting a phone line before accepting the place is really an option).
> 2. Phone connection required before Telstra can determine whether ADSL 
> is available.
> 
> Yet every day on the TV we see more and more ads promoting ADSL.  We've 
> had it in White Gum Valley for the last couple of years at least, and 
> this is much further from Perth city.
> 
> If we had have been able to test the line for ADSL compatibility 
> /before/ connecting the phone, we would have found a place that 
> supported it.  All I got from Telstra was "more Australians require a 
> phone (voice) line than require an Internet line, so if Telstra doesn't 
> have a reason to install an ADSL capable line, they wont", or something 
> along those lines.
> 
> This is basically the straw (quite a heavy one, though) that broke the 
> camel's (my business') back.  I think I'm going to find it a little 
> difficult to provide web development and especially hosting with a 
> 28.8kbps connection.
> 
> Has anybody else been stung like this?  I'd be very interested in any 
> other stories like this, or if anyone with more experience of the ACCC 
> has any ideas how this could be approached.  Basically this is just a 
> scam by Telstra who can't be bothered making a service sufficiently 
> available before they advertise it, or making it even possible to tell 
> whether the service is available before it's too late.
> 
> Regards,
> Ben
> 
> -- 
> Ben New
> ben at leftclick.com.au
> 
> Leftclick Software Development
> http://www.leftclick.com.au/
> 
> 
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