[plug] [OT] User Support (was: MyDoom virus/worm)

[Ryan]

On Thu, 2004-01-29 at 15:03, Kai wrote:
> Craig Ringer wrote:
> 
> > On Thu, 2004-01-29 at 14:15, James Devenish wrote:
> > 
> >>"Hi, I've got my logo in Microsoft and I need to send it using Adobe."
> > 
> > 
> > ... but you said I needed Adobe. I have Adobe, so why can't I make PDFs?
> > 
> > *screams*
> > 
> > Craig Ringer
> 
> .....yeah, the Microsoft file is only small so it should go ok, what do 
> you call it, bee-emm-pee or something ? but it still won't work in the 
> Microsoft Acrobat thing !

One the subject of 'small' and  pictures, my 'favourite' from here:

them: "This email has been in my outbox for 2 hours - it is stuck"
  me: "how big is the attachment?"
them: "two-eight-four-one-nine-six-kay-bee ... you said to zip things
up, so I zipped up all the pictures but it still doesn't work"

(so there is now the original version at about 300MB and this new zipped
one at 284MB trying to send)

me (to self): thank @*#& for: 'O MaxMessageSize'  *opens up vnc and
fixes*

... one week later after explaining it all to them, same user, same
problem ... next week ... 

they decided to rearrange their office and unplugged everything, plugged
it all back in and then complained the USB scanner didn't work.  They
had plugged it in to a spare port on the network switch under their desk
- they do actually fit quite snuggly - try it sometime :)

Ryan