[plug] [OT] iiNet, ADSL, & Westnet

[Daniel Pearson]

Most days there are dedicated taskers, whose sole job is to reply to any
e-mails sitting in the list.

Cheers,
Daniel

----- Original Message ----- 
From: "Craig Ringer" <craig at postnewspapers.com.au>
To: <plug at plug.linux.org.au>
Sent: Thursday, June 24, 2004 12:47 PM
Subject: Re: [plug] [OT] iiNet, ADSL, & Westnet


> Bret Busby wrote:
>
> > It appears that failure to deal with email, has occurred across
> > different ISP's.
> >
> > Perhaps, it is an inability of some ISP's, to come to terms with such
> > complicated concepts, as using email?
>
> It is my impression that some organisations don't realise that email
> does not answer its self. They fail to reserve helpdesk / support staff
> time for email, expecting them to get it done "in the gaps," and then
> overload their helpdesk to a half-hour phone queue. Unsurprisingly,
> email - which can't immediately yell for attention - is ignored.
>
> --
> Craig Ringer
>
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