[plug] knowledge base

[Senectus .]

On Fri, 08 Oct 2004 15:18:21 +0800, Adam Hewitt <ahewitt at globaldial.com> wrote:
> Hi All,
> 
> I know that this topic has been raised before, however the results were
> more of a list that people had heard of rather than real world experience.
> 
> Does anyone know of a good open source knowledge base program, and by
> this I mean a dedicated program not imap, text file, directory with
> articles, etc...This is for a helpdesk/call centre type environment
> where information needs to be quickly and acurately retrieved based on
> the type of problem encoutered. Also if it is available as a deb it
> would be a bonus...

Various Wiki's make fantatsic KB's...
-- 
Nothing dies faster than a new idea in a closed mind.