[plug] knowledge base

[Craig Foster]

> -----Original Message-----
> From: plug-bounces at plug.linux.org.au 
> [mailto:plug-bounces at plug.linux.org.au] On Behalf Of Senectus .
> Sent: Friday, 8 October 2004 3:26 PM
> To: plug at plug.linux.org.au
> Subject: Re: [plug] knowledge base
> 
> On Fri, 08 Oct 2004 15:18:21 +0800, Adam Hewitt 
> <ahewitt at globaldial.com> wrote:
> > Hi All,
> > 
> > I know that this topic has been raised before, however the results 
> > were more of a list that people had heard of rather than 
> real world experience.
> > 
> > Does anyone know of a good open source knowledge base 
> program, and by 
> > this I mean a dedicated program <snip> .This is for a helpdesk/call
centre type environment 
> > where information needs to be quickly and acurately 
> retrieved based on 
> > the type of problem encoutered. Also if it is available as a deb it 
> > would be a bonus...
> 
> Various Wiki's make fantatsic KB's...
> --
> Nothing dies faster than a new idea in a closed mind.

Or for that matter FAQ software, like http://faqomatic.sourceforge.net/
(See http://www.cyberguard.com/snapgear/knowledgebase.htm for an example)

CraigF.

Oh, and I hang my head in shame for the last e-mail :P