[plug] Buying a laptop

[Quintin Lette]

On 7/15/05, Craig Foster <craig at fostware.net> wrote:
> 
> At the bottom of every *Customer Care* e-mail, should be the following
> :-
> "Tell Dell how I am doing....please email any comments or feedback on my
> performance to xxxxxxxx at dell.com"
> 
> After the third e-mail, a very visible CC (headers and at the top of the
> e-mail) to the person above gets action straight away.
> We had an incident with a LCD screen that had a cracked LCD layer, but
> their initial tech figured I meant scratched - meaning they wanted to
> know how it got a scratch this long after we'd received the goods
> (school rollouts during holidays)
> 
> All sorted quickly in the end, and we ended up with an extra LCD due to
> this and another fault taking a while.
> 
> Call Centre e-mails (the initial e-mails) don't have anything like this
> at the bottom of their e-mails...
> 
> Craig Foster
> RedHat Certified Engineer
> craig at fostware.net
> (S/MIME Available)

Dell is the only vendor I have had to call 2-3 times a week :)
The company I currently work for use predominently IBM and we have
about 1% of the service calls. (we have some Dell hardware and I've
called them 2x in 3 months, 99% of our hardware is IBM and I haven't
had to call them yet)

I know I can push someone to get a fix, but it still doesn't fix the
overall problems. I haven't yet had a problem that wasn't solved by
Dell, just the number of problems I have had, and the effort required
in sorting them is too much.