[plug] Time to replace palm m130?

[W.Kenworthy]

cut&pasted Quote: "We understand from your email that the ‘P’ key on the
Treo 650 keyboard is stuck. We have not encountered any known issues
regarding the Treo 650 keyboard.
        
         
        
        With regards to the problem, a stuck button or any button
        problem is considered an out of warranty case; therefore, there
        will be charges to process the unit for servicing."

Its ~6 months old, with the problem starting at the ~3 month mark.
Despite Palm's denial, google says otherwise about keyboard issues!
Palm has a bit of reputation for doing this that I thought was just
individual sour grapes - but personnel experience is tending to support
the fact that this is an intentional practice (the denial that is)

BillK

        

On Wed, 2005-10-26 at 02:22 +0000, simon wrote:
> W.Kenworthy (billk at iinet.net.au) wrote:
> >
> > The reply from Palm is that the keyboard is not covered under warranty.
> 
> It is if its within 12 months of purchase. This they cannot avoid.
> 
> How long have you had it? Warranties are a grey area. IANAL, but I believe the
> law tends to lean towards the view than your item should work for a decent
> amount of time, regardless of warranty. For example, if you bought a fridge
> that had a 12 month warranty and it failed after 2 years, you could probably
> still get a replacement by taking it to court since 2 years is not a decent
> amount of time for a fridge.
> 
> Depending on how long youve had it, you could probably give fair trading (or
> whatever theyre called) a call and see what your rights are, and whether it
> would be worth pursuing. Especially with something that is obviously a design
> flaw, Id think they should fix for free no matter how old it is (like the
> click of death on external zip drives).
> 
> --
> =================
> Simon Scott
> simon at chrome64.org
> mob: 0409113359
> =================
> 
> 
> 
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