[plug] Time to replace palm m130?

[Mr Shayne]

They might consider it an out of warranty case, but the Trade Practices 
Act would likely beg to differ.

I've had places try that on me plenty of times, I just point out they dont 
have an option on it. If its stuffed pre 1 year they *have* to fix it , 
or alternatively they could explain it to the Fair Trading dept.

--
Freedom's just another word for something new to regulate

On Wed, 26 Oct 2005, W.Kenworthy wrote:

> cut&pasted Quote: "We understand from your email that the ?P? key on the
> Treo 650 keyboard is stuck. We have not encountered any known issues
> regarding the Treo 650 keyboard.
>
>
>
>        With regards to the problem, a stuck button or any button
>        problem is considered an out of warranty case; therefore, there
>        will be charges to process the unit for servicing."
>
> Its ~6 months old, with the problem starting at the ~3 month mark.
> Despite Palm's denial, google says otherwise about keyboard issues!
> Palm has a bit of reputation for doing this that I thought was just
> individual sour grapes - but personnel experience is tending to support
> the fact that this is an intentional practice (the denial that is)
>
> BillK
>
>
>
> On Wed, 2005-10-26 at 02:22 +0000, simon wrote:
>> W.Kenworthy (billk at iinet.net.au) wrote:
>>>
>>> The reply from Palm is that the keyboard is not covered under warranty.
>>
>> It is if its within 12 months of purchase. This they cannot avoid.
>>
>> How long have you had it? Warranties are a grey area. IANAL, but I believe the
>> law tends to lean towards the view than your item should work for a decent
>> amount of time, regardless of warranty. For example, if you bought a fridge
>> that had a 12 month warranty and it failed after 2 years, you could probably
>> still get a replacement by taking it to court since 2 years is not a decent
>> amount of time for a fridge.
>>
>> Depending on how long youve had it, you could probably give fair trading (or
>> whatever theyre called) a call and see what your rights are, and whether it
>> would be worth pursuing. Especially with something that is obviously a design
>> flaw, Id think they should fix for free no matter how old it is (like the
>> click of death on external zip drives).
>>
>> --
>> =================
>> Simon Scott
>> simon at chrome64.org
>> mob: 0409113359
>> =================
>>
>>
>>
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