[plug] ISPs in WA

[Kai Jones]

In the last six or so years I've been with WestNet I've had very few
problems with them, the only problem I've recently had is trying to get the
phone preselect at my parents place changed from being on my account to my
parents account, but I'm talking to direct to WestNet about that and it's
not something I'll loose sleep over anyway.

FWIW I'm on WestNet 512/512, have been for a coupla years and it's all good.
My old work is the POP host for TPG in town and knowing what TPG's NOC was
like to deal with, figuring out that NOC and Helpdesk don't talk to each
other - at all, and being treated like an absolute n00b when contacting the
helpdesk because the NOC changed phone numbers without telling us and we had
no connectivity for a day (due to faults in Karratha exchange caused by TC
Clare). Also realising how much bandwidth they (don't) have here, I'll never
use them.

PS: Mailed to off-topic and cc'd to PLUG

-----Original Message-----
From: doodli [mailto:doodli at westnet.com.au] 
Sent: Monday, 6 February 2006 2:55 PM
To: plug at plug.org.au
Subject: Re: [plug] ISPs in WA

Only joking here, but with the stress outbreak I'm having with Westnets
accounts dept at the moment, lead the way Messiah, I'm your devotee, as long
as it does not include money, there are others in front of you..
doodli

Ranz wrote:
> Hi,
> 
> Is it just me or are others of you experiencing bad service with ISPs.
> Maybe we were spoilt with Arachnet before they "merged". I certainly 
> think so. There has also been some comment about WestNet and iiNet 
> over the recent weeks. We've been well used to Telstra and a few other 
> "National" companies over the years to now be "passive" to their bad 
> service. Is this the result for all ISPs? Do they grow too big and end 
> up loosing the customer support aspect?
> 
> If people want to throw me some money - perhaps I could muscle up a 
> "few good men" and do a better job - yes! I knew Eric (Arachnet's old 
> owner) had very strict staff rules that phones were to be answered - 
> no matter who you were in the company. Perhaps they could use some of 
> his guidance?
> 
> Who wants to start an ISP the right way with me? lol (joke)