[plug] ISPs in WA

[Angus McInnes]

> never _ever_ bother to use e-mail, it's a waste of electrons, ring
> them and stay on hold for 15 Min's is the best bet.. and it gets
> things done.

OMG, don't you realise how many electrons staying on hold for 15
minutes would waste? :-P

On 2/5/06, Kai Jones <KaiJ at kamsc.org.au> wrote:
> In the last six or so years I've been with WestNet I've had very few
> problems with them, the only problem I've recently had is trying to get the
> phone preselect at my parents place changed from being on my account to my
> parents account, but I'm talking to direct to WestNet about that and it's
> not something I'll loose sleep over anyway.
>
> FWIW I'm on WestNet 512/512, have been for a coupla years and it's all good.
> My old work is the POP host for TPG in town and knowing what TPG's NOC was
> like to deal with, figuring out that NOC and Helpdesk don't talk to each
> other - at all, and being treated like an absolute n00b when contacting the
> helpdesk because the NOC changed phone numbers without telling us and we had
> no connectivity for a day (due to faults in Karratha exchange caused by TC
> Clare). Also realising how much bandwidth they (don't) have here, I'll never
> use them.
>
> PS: Mailed to off-topic and cc'd to PLUG
>
> -----Original Message-----
> From: doodli [mailto:doodli at westnet.com.au]
> Sent: Monday, 6 February 2006 2:55 PM
> To: plug at plug.org.au
> Subject: Re: [plug] ISPs in WA
>
> Only joking here, but with the stress outbreak I'm having with Westnets
> accounts dept at the moment, lead the way Messiah, I'm your devotee, as long
> as it does not include money, there are others in front of you..
> doodli
>
> Ranz wrote:
> > Hi,
> >
> > Is it just me or are others of you experiencing bad service with ISPs.
> > Maybe we were spoilt with Arachnet before they "merged". I certainly
> > think so. There has also been some comment about WestNet and iiNet
> > over the recent weeks. We've been well used to Telstra and a few other
> > "National" companies over the years to now be "passive" to their bad
> > service. Is this the result for all ISPs? Do they grow too big and end
> > up loosing the customer support aspect?
> >
> > If people want to throw me some money - perhaps I could muscle up a
> > "few good men" and do a better job - yes! I knew Eric (Arachnet's old
> > owner) had very strict staff rules that phones were to be answered -
> > no matter who you were in the company. Perhaps they could use some of
> > his guidance?
> >
> > Who wants to start an ISP the right way with me? lol (joke)
> _______________________________________________
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> http://www.plug.org.au/mailman/listinfo/plug
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>


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