[plug] Unable to access secure web site using opera

[Tomasz Grzegurzko]

On 5/11/06, Bret Busby <bret at busby.net> wrote:
>
> Hello.
>
> I have today tried accessing the ANZ bank Internet banking facility,
> using Opera running on Debian Sarge.
>
> Each time that I try accessing it, I can get to the ANZ home page, at
> www.anz.com. In the top right corner of that page, is a facility to log
> on to the Internet banking facility.
>
> When I click on that, I get the error message:
>
> "Unable to complete secure transaction
>
> You tried to access the address
> https://www.anz.com/inetbank/bankmain.asp, which is currently
> unavailable. Please make sure that the Web address (URL) is correctly
> spelled and punctuated, then try reloading the page.
> Make sure your Internet connection is active and check whether other
> applications that rely on the same connection are working.
> Check that the setup of any Internet security software is correct and
> does not interfere with ordinary Web browsing.
> If you are behind a firewall on a Local Area Network and think this may
> be causing problems, talk to your systems administrator.
> Try pressing the F12 key on your keyboard and disabling proxy servers,
> unless you know that you are required to use a proxy to connect to the
> Internet. Reload the page.
> Need help?
> Open the Opera Help.
> Go to Opera's on-line support desk.
>
>
> Secure connection: fatal error (810)
>
> https://www.anz.com/inetbank/bankmain.asp
>
> Illegal, or non-verifiable certificate.
> "
>
> Up until the last ccouple of attempts today, I had been using Opera
> 8.52. I upgraded to Opera 8.54, and still got the same error. I am using
> Opera emulating Internet Explorer 6.0.
>
> I have been successfully using Opera to access the facility, until
> today, and last accessed it yesterday.
>
> I have phoned the ANZ Internet banking helpline, and the first call
> suggested that I clear the cache and the URL history, which I did, and
> it still doesn't work.
>
> When I phoned them again, and got a different operator, I was told that
> "it was working okay up until 11pm last night", and that "there are no
> known problems", and that no changes have been made to the facility, and
> that it gets updated every weekend, so there is no way that the facility
> would have an expired certificate (last three lines of error message
> above). I also asked whether the facility uses Kerebos, which validates
> vistors' identities (but does not validate that a "secure" web site is
> valid. I was told quite definitely, that the facility does not use
> Kerebos, so it should not be an issue with my web browser.
>
> I was told that I should enable all pop-ups, which I had previously
> disabled, and I did that, and it still doesn't work. With all unwanted
> popups blocked, I was still previously able to access the Internet
> banking facility, which uses pop-ups. I note that the error message that
> I get, is itself a pop-up, so to have been able to get that, shows that
> the issue of pop-ups, was irrelevant.
>
> I can access the login screen, using Firefox 1.5.0.1, but, as CERT
> advisories have previously shown problems with Mozilla nd Firefox, I
> use only Opera, for Internet banking, and accessing https URL's. I have
> tried changing the Opera emulation, from IE 6, to Mozilla 5, and, to
> Opera itself, but it makes no difference, in that, for each browser
> identification, I still get the same error message.
>
> Using Opera, I am still able to access other web sites, that are not
> included in the history/cache.
>
> Does anyone have any idea, as to what is the problem, and, as to why the
> facility is no longer accessible using Opera?
>
> Or, is this just yet another case of bodgy systems engineers in big
> corporations?
>
> Thanks in anticipation.
>
> --
> Bret Busby
> Armadale
> West Australia
> ..............
>
> "So once you do know what the question actually is,
>   you'll know what the answer means."
> - Deep Thought,
>    Chapter 28 of
>    "The Hitchhiker's Guide to the Galaxy:
>    A Trilogy In Four Parts",
>    written by Douglas Adams,
>    published by Pan Books, 1992
>
> ....................................................
> _______________________________________________
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> http://www.plug.org.au/mailman/listinfo/plug
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>
Hard to tell with Opera; its closed source.....