[plug] Unable to access secure web site using opera

[Bret Busby]

On Thu, 11 May 2006, Bret Busby wrote:

> 
>
> Hello.
>
> I have today tried accessing the ANZ bank Internet banking facility, using 
> Opera running on Debian Sarge.
>
> Each time that I try accessing it, I can get to the ANZ home page, at 
> www.anz.com. In the top right corner of that page, is a facility to log on to 
> the Internet banking facility.
>
> When I click on that, I get the error message:
>
> "Unable to complete secure transaction
>
> You tried to access the address https://www.anz.com/inetbank/bankmain.asp, 
> which is currently unavailable. Please make sure that the Web address (URL) 
> is correctly spelled and punctuated, then try reloading the page.
> Make sure your Internet connection is active and check whether other 
> applications that rely on the same connection are working.
> Check that the setup of any Internet security software is correct and does 
> not interfere with ordinary Web browsing.
> If you are behind a firewall on a Local Area Network and think this may be 
> causing problems, talk to your systems administrator.
> Try pressing the F12 key on your keyboard and disabling proxy servers, unless 
> you know that you are required to use a proxy to connect to the Internet. 
> Reload the page.
> Need help?
> Open the Opera Help.
> Go to Opera's on-line support desk.
>
>
> Secure connection: fatal error (810)
>
> https://www.anz.com/inetbank/bankmain.asp
>
> Illegal, or non-verifiable certificate.
> "
>
> Up until the last ccouple of attempts today, I had been using Opera 8.52. I 
> upgraded to Opera 8.54, and still got the same error. I am using Opera 
> emulating Internet Explorer 6.0.
>
> I have been successfully using Opera to access the facility, until today, and 
> last accessed it yesterday.
>
> I have phoned the ANZ Internet banking helpline, and the first call suggested 
> that I clear the cache and the URL history, which I did, and it still doesn't 
> work.
>
> When I phoned them again, and got a different operator, I was told that "it 
> was working okay up until 11pm last night", and that "there are no known 
> problems", and that no changes have been made to the facility, and that it 
> gets updated every weekend, so there is no way that the facility would have 
> an expired certificate (last three lines of error message above). I also 
> asked whether the facility uses Kerebos, which validates vistors' identities 
> (but does not validate that a "secure" web site is valid. I was told quite 
> definitely, that the facility does not use Kerebos, so it should not be an 
> issue with my web browser.
>
> I was told that I should enable all pop-ups, which I had previously disabled, 
> and I did that, and it still doesn't work. With all unwanted popups blocked, 
> I was still previously able to access the Internet banking facility, which 
> uses pop-ups. I note that the error message that I get, is itself a pop-up, 
> so to have been able to get that, shows that the issue of pop-ups, was 
> irrelevant.
>
> I can access the login screen, using Firefox 1.5.0.1, but, as CERT advisories 
> have previously shown problems with Mozilla nd Firefox, I use only Opera, for 
> Internet banking, and accessing https URL's. I have tried changing the Opera 
> emulation, from IE 6, to Mozilla 5, and, to Opera itself, but it makes no 
> difference, in that, for each browser identification, I still get the same 
> error message.
>
> Using Opera, I am still able to access other web sites, that are not included 
> in the history/cache.
>
> Does anyone have any idea, as to what is the problem, and, as to why the 
> facility is no longer accessible using Opera?
>

I am able to access the facility today.

I thought that people might be interested in the following, as the web 
page mentioned below,  contains some interesting information about Opera 
and other web browsers, and security.

On Fri, 12 May 2006 bug-208084-s10 at bugs.opera.com wrote:
> 
> Date: Fri, 12 May 2006 01:40:15 +0200
> From: bug-208084-s10 at bugs.opera.com
> To: bret at busby.net
> Subject: Your bug report
> 
> Hi,
> 
> Regarding "Unverifiable Certificate" problems on secure sites, please see http://my.opera.com/community/forums/topic.dml?id=138010 for more information about
> the problem, which is due to a server problem at Verisign.
> 
> 
> -- 
> Sincerely,
> Yngve N. Pettersen
>  
>

--
Bret Busby
Armadale
West Australia
..............

"So once you do know what the question actually is,
  you'll know what the answer means."
- Deep Thought,
   Chapter 28 of
   "The Hitchhiker's Guide to the Galaxy:
   A Trilogy In Four Parts",
   written by Douglas Adams,
   published by Pan Books, 1992

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