[plug] Any trouble with the Internet today (Bigpond?)? *YES*

[Ben Jensz]

To be honest, I don't understand why people continue to stay with 
companies that are like this?  Why put yourself through the torture of 
dealing with piss poor customer service like that?  Companies continue 
to get away with it, because people stay with them.

Its like the popularity of Harvey Norman for instance, I have received 
exceptionally poor customer service from staff at one of their stores 
before and I vote with my feet and will not purchase anything from 
them.  But every weekend, people flock to that store anyway.

You quite often do not have to pay more for customer service either.


/ Ben

Fred Janon wrote:
> Thanks Leon, it appears to work OK now. It must be yet another 
> manifestation of self-breaking & self-healing networks :) I myself 
> didn't have the patience to call Bigpond today, too much to do. It's 
> generally a frustrating experience (the "Pay your bill and shut up!" 
> service).
>
> Fred
>