[plug] NBN failure mode?

[Dean Bergin]

Hello again William,

If you where able to perform an isolation test and the results are still
the same, then it sounds like either a shaping or congestion problem or a
L1 problem with the nbn or RSP infrastructure, so I would put pressure on
them to fix it and/or tell them you are going to go to another provider.

Hope you get it sorted out soon.

On Wed, 6 May 2020, 09:03 William Kenworthy, <billk at iinet.net.au> wrote:

> Thanks all, it was more a winge by me about using using unskilled
> helpdesk staff who follow a windows based script and little
> understanding if you cant use the very specific tools they want.  What I
> was trying to ask them "can you see any problem at the NBN interface"
> similar to what they used to do in the ADSL days.
>
> I am now looking into if its the USB NIC (RTL8153 - I have two now,
> different brands but same results) to the NBN box and possibly a kernel
> 5.4 driver problem but I am hamstrung by time (I need it up for those
> working from home) and suitable hardware.
>
> BillK
>
>
> On 6/5/20 8:44 am, Gregory Orange wrote:
> > Hi Dean,
> >
> > Thank you for posting this detail, and for humbly noting your
> credentials. Having a decent source of this sort of knowledge is very
> useful since I, like many PLUGgers I'm sure, am the "expert on everything
> with a plug" in my communities. I spend a lot of words on "that's not my
> area" but I do like to be able to follow up with "someone whose area it
> *is* once said..."
> >
> > Cheers,
> > Greg.
> >
> >
> > On 5/5/20 10:28 pm, Dean Bergin wrote:
> >> Hello William,
> >>
> >> As a network engineer, I deal with nbn issues on an almost daily basis
> so it's no surprise and somewhat justified for an RSP
> >> to ask for you to troubleshoot your end (albeit annoying), but
> seemingly unfair to ask you to use some abitrary windows-based application.
> Speedtest.net (web version) and/or iperf should suffice in this case.
> >>
> >> At this point you though (and assuming you are a residential customer),
> you have a few options available to you;
> >>
> >> 1. You could comply and try run their application using an evaluation
> copy of windows. If ethernet is still a problem, then consider a
> USB-Ethernet adaptor. All up it wouldn't cost you much except a certain
> time investment. Heck you could probably do it in a VM on your Linux distro
> and avoid a bare-metal windows install and trash the thing when you're done
> with it.
> >>
> >> 2. You could ignore the RSP's request and demand that the matter be
> escalated, but the RSP may be within their rights to charge you, if the
> cause or fault is not with nbn equipment or RSP's backhaul etc. For example
> your equipment is faulty (could simply be a faulty lead) or perhaps
> misconfigured.
> >>
> >> 3. You might choose to move to another RSP that offers better support
> and potentially better service - The threat of a customer leaving can
> sometimes also put pressure on an RSP to fix a fault even if it's not
> theirs but you risk being without service should customer retention fail on
> their part...
> >>
> >>
> >> Kind Regards,
> >>
> >> /Dean Bergin/.
> >>
> >>
> >> On Tue, 5 May 2020, 13:31 William Kenworthy, <billk at iinet.net.au
> <mailto:billk at iinet.net.au>> wrote:
> >>
> >>     Has anyone seen a failure mode for NBN connections where on a 100/40
> >>     account it is only getting ~23/33 (down/up) using speedtests?  I am
> >>     hoping to locate to an NBN or ISP fault.
> >>
> >>     The account is iinet and and trying to work through their overseas
> >>     support drones is really frustrating ("plug your laptop directly in
> the
> >>     NBN box" - I dont have a laptop with an ethernet connector",
> "download
> >>     this windows only test software" - seriously, I don't have a windows
> >>     machine ...)
> >>
> >>     Bill K.
> >>
> >>
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> >>
> >
>
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