[plug] OT: ADSL Telstra reliability/continuity of service vs others

[libz]

Well... whilst I think that the 3gb capping was a very dirty 
manipulative move on Telstra's part (totally inappropriate to change 
things mid contract) the bummer is that according to the list on 
whirlpool of ISP's offering DSL in Aus, it appears that they all have 
less than a 3GB limit anyway. :(

In terms of support. Yes, they appear to be reading from scripts, but 
it is laid down initially on connection that they aren't interested in 
supporting Linux. The bummer is kicking everything over before you call 
them to complain I guess!

http://whirlpool.net.au/article.cfm?id=236

Libster

----- Original Message -----
From: Simon Scott <simon.scott at flexiplan.com>
Date: Monday, July 2, 2001 9:58 am
Subject: Re: [plug] OT: ADSL Telstra reliability/continuity of service 
vs  others

>        From what Ive heard, Optus cable support is very good. 
> 
>        Not that it matters to us, we cant get it here.
> 
>        Ive also heard that most Optus support is pretty good, 
> save for
> having to wait in a phone queue. Supposedly the people actually 
> know what
> they are talking about to some extent, whereas Telstra support is 
> a bunch of
> monkey's with pre-defined 'scripts'... Throw them a question thats 
> not on
> the script and they are suddenly lost. I had this when I wanted 
> the virtual
> tunnel reset and the guy couldnt understand that since I was 
> running Linux I
> could diagnose the problem for him basically, he just wanted to 
> hear a
> Windows Error from his script.
> 
>        Anyway, its back to dialup for me, probably optus. 
> 
>        I guess next time I get broadband will be when and if 
> Optus open up
> XYZed to residential customers. I wouldnt get Telstra ADSL again 
> if they
> paid *me* $89 pm.
> 
> 
> 
>        From:        The Thought Assassin 
> <assassin at live.wasp.net.au> on
> 02-07-2001 09:52 AM
>        Please respond to plug at plug.linux.org.au@SMTP at Exchange
>        To:        plug at plug.linux.org.au@SMTP at Exchange
>        cc:         
> 
>        Subject:        Re: [plug] OT: ADSL Telstra 
> reliability/continuityof service vs  others
> 
>        On Mon, 2 Jul 2001, Simon Scott wrote:
>        > Its Telstra. Basically they suck ass.
> 
>        Yep.
> 
>        > We are disconnecting. The service is crap
> 
>        Yep.
> 
>        > Some of the competition at least know what customer 
> service is.
> 
>        Nup.
> 
>        What makes you say that? You know a large telecom with 
> customerservice?
> 
>        -Greg
> 
> 
> 
> 
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