[plug] iinet dialup

[Jonathon Bates]

> On Wed, 13 Feb 2002 21:46, Bill Kenworthy wrote:
> > The run continues tonight - even when the modem was wound back to 26k !
> > Currently I am running 44k, and have had 2 drop outs so far at this
> > speed - normal connect is 48k

> Try ringing iinet support. When they tell you they are not cutting you off, 
> tell them you are looking at your logs, which say they are. 

But are you sure they are? Logs are fine, but they dont really mean jack
in regards to iiNet disconnecting you.

> They don't seem 
> to get a lot of people who can help themselves on this line. When they tell 
> you to cut your connection, ask for their discount on fees, since you are 
> paying for a possible 56k connection. 

No your not paying for a 56k connection. Your paying for a connection to
the internet with the possibility of a v.90 connection.
iiNet does not garuntee any speed at all, as it is completely out of there
control.

> This problem has happened to 
> individuals before and all you can do is convince them you know what you are 
> talking about, then they will fix it. When this happened to me, despite all 
> their assurances, the problem was at their end and not fixed until after the 
> phone call.

Simple luck, nothing more nothing less.
And I should know, I worked there for 2 years as both support and as a CSM
having to deal with callers lkike you.