[plug] Please help Daniel: comparing Billion reports

[Daniel Pearson]

Hi Adam,
I'm on hold atm so can't really concentrate ;-)

The reason I get charged, is because if they come out and there is "no
problem in the eyes of Telstra" or its "my equipment", which has been
confirmed it isn't - its seen as "wasting their time" and being the
"bastards" that we are, we should pay for it! Pathetic? I know! :-)

Cheers,
Daniel

----- Original Message ----- 
From: "Adam Hewitt" <ahewitt at globaldial.com>
To: "PLUG" <plug at plug.linux.org.au>
Sent: Friday, September 26, 2003 12:45 PM
Subject: Re: [plug] Please help Daniel: comparing Billion reports


> On Fri, 2003-09-26 at 12:31, Daniel Pearson wrote:
> > Hi Garry,
> > Looks like i'll have to do that - as soon as I cancelled the line fault,
my
> > ADSL stopped working again *sigh*
> >
> > Typical, money hungry bastards. Make it work just before the tech guy
comes
> > out, so he can say "nope, works fine" and then because its working, I
cancel
> > the fault.. and mysteriously things go AWOL again.
> >
> > Daniel
>
> Hi Daniel,
>
> I know that I am commenting on this a little late, but I have been
> following. I just wanted you to know that I had a line problem with
> Telstra a few years ago that was intermittent, bascially crackle on the
> line which caused me to get disconnected from my dialup service. Every
> time the telstra guy would come out the problem would be gone, but I
> kept complainign and evebtually they sent out a senior engineer who
> found a fault and they ended up pulling up the cabling in the entire
> street (this was in South Perth)...to which they guy told me that a
> number of other people in the street had come out and said "while your
> there can you check my line, it goes a bit crackley sometimes.."...grrr.
>
> In anycase the point of the story is that it took about 5 or 6 goes
> before the Senior guy came out and not only was I *never* charged
> anything for it, but Telstra actually compensated me $380 for my
> inconvenience. So I would be asking why they are charging you in the
> first place...especially concidering the troubleshooting you have
> already tried and the story surrounding it.
>
> Good luck..again
>
> Adam
>
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