[plug] Telstra rort

[Kai]

Yeah but you shouldn't have to badger them to get a house that has ADSL, 
they should get off their arse, spend some money, put in the right 
infrastructure in the first place and give customers a straight answer.

Trent Lloyd wrote:

> apparently if you badger telstra enough you can get a new line thats adsl capable
> provided your exchange has ports
> 
> On Tue, Jan 27, 2004 at 04:38:26PM +0800, Ben New wrote:
> 
>>Hello all,
>>
>>I think this might be another case for the ACCC. 
>>
>>We are in the process of moving, and found it impossible to determine 
>>whether ADSL is available before accepting the lease.  We are now stuck 
>>with a 12 month lease on a property which doesn't support ADSL.  The 
>>stupid thing is, this place is in Rivervale, not 10km from the centre of 
>>Perth.  The story goes like this:
>>
>>1. Lease required before phone connection can take place (I don't think 
>>connecting a phone line before accepting the place is really an option).
>>2. Phone connection required before Telstra can determine whether ADSL 
>>is available.
>>
>>Yet every day on the TV we see more and more ads promoting ADSL.  We've 
>>had it in White Gum Valley for the last couple of years at least, and 
>>this is much further from Perth city.
>>
>>If we had have been able to test the line for ADSL compatibility 
>>/before/ connecting the phone, we would have found a place that 
>>supported it.  All I got from Telstra was "more Australians require a 
>>phone (voice) line than require an Internet line, so if Telstra doesn't 
>>have a reason to install an ADSL capable line, they wont", or something 
>>along those lines.
>>
>>This is basically the straw (quite a heavy one, though) that broke the 
>>camel's (my business') back.  I think I'm going to find it a little 
>>difficult to provide web development and especially hosting with a 
>>28.8kbps connection.
>>
>>Has anybody else been stung like this?  I'd be very interested in any 
>>other stories like this, or if anyone with more experience of the ACCC 
>>has any ideas how this could be approached.  Basically this is just a 
>>scam by Telstra who can't be bothered making a service sufficiently 
>>available before they advertise it, or making it even possible to tell 
>>whether the service is available before it's too late.
>>
>>Regards,
>>Ben
>>
>>-- 
>>Ben New
>>ben at leftclick.com.au
>>
>>Leftclick Software Development
>>http://www.leftclick.com.au/
>>
>>
>>_______________________________________________
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>>plug at plug.linux.org.au
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> 
> 
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