[plug] problum with getting on the net & more info

[Jonathan Young]

Can you try pinging addresses other than Conceptual.

Try pinging www.google.com.au for example and see what reply comes back.


David wrote:

> Hello eavyone
>
> what i have dun now is... i have ping conceptual the ping come back it 
> send and recived.
>
> all so i have ping 192.168.1.1 and send & recived too. but i can not 
> get my mail or get a web page up at all?
>
> this is all i have dun so far here the morning it has taken a long 
> time. i hope it will work soon. NO mail and NO web page YET?
>
> david
>
>
>
> Jonathan Young wrote:
>
>> Hi David
>>
>> In my personal opinion I doubt this is the problem, though if you can 
>> get to that page (192.168.1.1) in your browser then you are already 
>> networked to the modem and it will be something very minor that we 
>> need to change... DNS?  Default gateway?
>>
>> Unfortunately I do not know the settings page off the top of my 
>> head.  I will need some extra help to step you through the settings 
>> to check.
>>
>> I wouldn't recommend changing the MTU setting(s).  I cannot see why 
>> that would be the problem from what you have posted to the list.
>>
>> - Jonathan.
>>
>>
>> David wrote:
>>
>>> Hi All & jonathan,
>>>
>>> i will go to do that now and i will ring my isp up to get my setting 
>>> from them on my new account.
>>>
>>> all so i have more info from netcomm all so i will do this as well.
>>>
>>> Hi David,
>>>
>>> from what you have written I undersand that you may have to lower 
>>> the MTU.
>>> Log onto the modem through your browser (192.168.1.1) and go to 
>>> Advanced->WAN->quickstart.
>>> Once you are there, change MTU to 1472 and tick "enforse MTU". Click 
>>> Apply->Save Settings->Restart Router.
>>> Please keep me posted.
>>>
>>> Regards
>>>
>>> NetComm Support MG
>>>
>>> -----Original Message-----
>>> From: David [mailto:davidatt at conceptual.net.au]
>>> Sent: Tuesday, 20 December 2005 10:48 PM
>>> To: support at netcomm.com.au
>>> Subject: Technical Support Request from website
>>>
>>> Hi i have a problum the modem i have got here.. the modem will go on 
>>> the
>>> net and say connected but i try to get on to the net to get my mail and
>>> it will not do that at all. it say to me timeout and sume time have a
>>> look at the name and try agean..  i have test it and it pass all 
>>> test on
>>> the first one. i test ping and it say pass as well. but i test the 
>>> modem
>>> and it say to me fail. i hope you can help me out please. the modem i
>>> have got is NetComm NB5 ADSL2+ modem Router... i am useing Ethernet
>>> connected...  i am not use the USB At All...
>>>
>>> regards
>>>
>>> david
>>
>>
>>
>>
>> -- 
>> Jonathan Young
>> Director of PC-PHIX
>> jonathan at pcphix.com
>>
>> Phone: 0410 455 674
>> Web: http://www.pcphix.com/
>>
>
>


-- 
Jonathan Young
Director of PC-PHIX
jonathan at pcphix.com

Phone: 0410 455 674
Web: http://www.pcphix.com/

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