[plug] iiNet Plans

[WolfBite]

custom see item for set price.
  decideds to come back next week
   
  next week walk into shop and take item to counter
  sales staff charge different price
  customer says that wasnt the price
  sales staff says sorry that was last week price and there has been an increase since.
   
  customer says wasnt aware of new price becuase she already new what the old price was.........
   
  lalalala...........

Walter Hill <regfrem at connect.net.au> wrote:
  Further info.

I've been with iiNet for a couple of years.

I signed up with them on the basis of 1.5Mb/s if my home phone was
bundled. I signed up.

Late last year I received an email from iiNet saying (i) Line rental is
going up (ii) We'll offset that by increasing your quota from 2GB ->
4GB. Not happy but such is life.

I have just moved into a new house. I arranged to continue with iiNet
and rang to relocate my DSL service. I got Telstra to connect the phone
directly.

I discovered this morning that the 1.5Mb/s plans are now 512kb/s after
trying to find out why my DSL service had slowed down and the VOIP was
breaking up.

I rang iiNet Tech Support and spoke to a techie I then asked to speak to
a supervisor.

He told me this. Last year when iiNet customers were sent emails
informing them of the changes to the plans (speed changes) and given 21
days to bail out. However because I was on a iiNet DSLAM I wasn't told
about the speed changes - only some of the bad news.

When I rang to relocate in early April I wasn't told that then plan I'd
signed up for had changed. The iiNet supervisor told me that I should
have checked iiNet's WWW site and that by changing their site they had
informed their customers.

I pointed out that if I was a new customer I would have checked the plan
before signing up. But as an existing customer I should have been told,
and that it was unrealistic to expect me the customer, to monitor the
web site of every entity I deal with. Banks, Insurance Companies... I
said that I felt as though I'd been treated like a second class
customer.

I said that if I'd been aware at the time that their plans had changed
I'd have picked a different ISP, unless they'd guarantee me a spot on
their own DSLAM. I also said that their omission constituted being
mislead. On that basis I requested that (i) The relocation fee be
re-credited $99 and (ii) the early disconnect fee be waived $69.

Apparently this is not acceptable to iiNet.



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