[plug] OS free laptops?

Harry McNally harrymc at decisions-and-designs.com.au
Thu May 8 10:24:50 WST 2008

Tomasz Grzegurzko wrote:
> On Thu, May 8, 2008 at 10:03 AM, Harry McNally <
>> ps I've just read your reply that you were successful with a refund
>> Tomasz.
>> How hard was it ?
> Hiya,
> Yes I've managed it, bought a laptop with Dell and spoke to an Indian who
> really couldn't care less. I was simply quite hmm, clear and unwavering, not
> quite to the extent of being stern, and basically got what I wanted.
> But then I have to deal with many people on the phone who give me less than
> stellar service and so I'm used to it. If you're convinced what you're
> asking for is fair, then stand up for it.
> Or ask yourself: What would Gordon Ramsay say? Take out the swearing and say
> that. :)
> Tomasz


Cheers for that. I'm guessing the value of refund is what the OEM paid for the
license, is that right ?

If so, how did that compare with the "OEM price" that people pay over the
counter ?

It's an interesting metric because OEMs don't want to reveal the real cost of
their bulk OEM license agreements but presumably they don't want to give you
more cash back than their cost either.


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