[plug] problum with getting on the net

[Jonathan Young]

Hi David

Sorry for a slow reply.  I've had a few busy days this week.


David wrote:

>> Glad you got the ADSL working!
>
> yes the modem is connected to the internet.... 
>
>> What did you need to do?
>
> what i dun is put the detales in to the modem and then turn off the 
> computer..

So if I understand correctly, your ADSL modem is now logging on and 
staying online and so we know the connection is working - i.e. the modem 
is online.  Are you connecting to the modem successfully yet?  Are you 
able to use any part of the Internet from your computer via your ADSL 
connection?

>> What mail client do you plan on using?  I use Mozilla Thunderbird.
>
> i use the same here too..

That's good.  Thunderbird is pretty straight forward.  Just get your 
account details from Concept and go to "Tools" then "Account Settings".  
Is this the stage you are up to or is the problem still Internet in general.

If you are currently using Thunderbird on this PC with dial-up, no 
changes will be required (I expect) to check your mail using ADSL.  You 
are just getting access a different way.  Thunderbird doesn't care, so 
long as it has an Internet connection to use.

>> What did you have in mind? 
>
> i can not get none think at all. the modem say i am on the net.. but 
> not get nonthink at all it all ways timeout..

Before we talk about Thunderbird and email, I need to know if you have 
Internet access working yet.   Can you view web pages using your ADSL 
connection?  Can you ping web sites?

>  Is it installed already?
> yes

If Internet (web pages) is working then we can move on to setting up 
Thunderbird.  If web browsing or other aspects of your Internet access 
are not yet working, then you need to look at your Network settings.

In other words, we know your modem is online, so if you can view web 
pages then we will just make sure that Thunderbird is set up, but if you 
can't yet view web pages then it means your computer is not networked to 
your ADSL modem yet and that is the problem.

I need to find out from you specifically what is working and what is not.

>> In the meantime, you can use Webmail by logging into Concept's web 
>> page (www.conceptual.net.au), but clearly you have email working to 
>> some extent because you managed to send this message!! 
>
> i have try that all ready and i can not get it up at all. i can not at 
> all.

You can't view their web page?  Does any part of your Internet access 
work?  Can you see the modem?  Can you ping it?  Can you log into it?  
Can you ping web pages?  Can you view web pages.  Answer these questions 
in order and we'll see where the problem lies...

>> What point are you up to? 
>
> i want to sufe the net on ADSL...

What I need to know is what things ARE working and what things DO NOT WORK.

>> What are you stuck with? 
>
> getting on the net with ADSL.

Your ADSL modem is logging on.  But can you ping web pages or use any 
Internet services at all?

>> As always, details REALLY help us solve problems. 
>
> the problem is getting on the internet with ADSL.

 From your last email I thought that was now working and the next 
problem was email.  We need to fix one problem at a time and you are not 
going to get email until you have Internet access (starting with basic 
stuff like web pages) working.

> what i have dun is put my user name and pass word in to the modem and 
> then save it in and left the modem on for 23hr first. when i got on i 
> save all the Connection information in to the modem...
>
> the modem i have got is NB5 ADSL2+
>
> at this time i am on my dileup connection to get to my mail and 
> authers thinks to do. i will be here till we can work this out for the 
> ADSL.

So your ADSL modem is connecting, but you are using your dial-up 
connection to do your work, true?

Does that mean that Internet and email are working properly, in Linux, 
on the same machine that you now want to connect to your ADSL modem?

If so, all we need to do is get your computer to network to the modem 
and request information from your modem.  Nothing else should have to 
change.  Once you are connected email will work just like it does on the 
dial-up connection.

So the next thing I would like to know is, how is your modem connected - 
USB or Ethernet (CAT5 / blue network cable)?

> regards
> david

I may have some time on Friday to answer a few questions, but if not, it 
will be next Tuesday before I am back online.

TO THE REST OF THE PLUG LIST:  Supposing that a modem is working and 
connected and attached to you Debian Sarge based PC via Ethernet, what 
would be the steps (1, 2, 3, 4 etc.) that you would do in an X Windows 
session to tell your computer to use 192.168.1.1 as the Default Gateway 
with transparent proxy and DNS from the modem and to ignore your dial-up 
connection and use the Ethernet instead.

-- 
Jonathan Young
Director of PC-PHIX
jonathan at pcphix.com

Phone: 0410 455 674
Web: http://www.pcphix.com/

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